We currently accept the following payment methods:

MasterCard, MasterCard Debit, Visa, Visa Debit, American Express (Amex), and PayPal.

Please note we currently do not accept Maestro International, or Maestro UK.

Due to security measures put in place to protect both our customers and Braun Clocks, some customers may experience difficulties whilst using their card when trying to place an order.

Your order may fail due to:
1. When using a Visa card, 3D Secure has not been validated by your bank.
2. When using American Express, SafeKey has not been authenticated.
3. When using MasterCard, SecureCode has not been validated by your bank.
4. If the card you are using does not have security measures such as 3D Secure, SafeKey or SecureCode in place, our systems will not allow your payment.
5. Your bank has not validated all of the information we require.

If the above measures have not been met, our systems will not allow an order to be placed. If this is the case, we would recommend using a different card, or using PayPal as an alternative method of payment.

If on the occasion, you have tried using an alternative card, and/or PayPal, and the order still does not go through, please use the contact us form, and a team member from Customer Care will be happy to help.

As part of our responsibility to our customers we take it upon ourselves to protect them by carrying out regular checks on orders that come through our system

Your order may fail, or be flagged as high risk due to:
1. You billing and shipping address varying
2. 3D Secure/SecureCode/SafeKey has been attempted, but bypassed

Our systems flag any order as potentially being high risk if there is a variation between your shipping address and your billing address.

Our systems will also automatically fail (and flag as high risk) if the 3D Secure is not validated by your bank. This means your bank has not checked whether the information you have provided during the order process (such as your name, address & postcode) is consistent with the information associated with your card.

If you plan on having your item delivered to a different address than the address registered to your card, we would recommend using PayPal as an alternative use of payment

In the occasion your order has been flagged as a high risk, a team member from Customer Care will directly contact you via e-mail and ask you to provide a bank Authorization Code/ Transaction ID, which can be obtained by contacting your bank. Once the code has been confirmed, we will be able to proceed with your order. On the occasion you cannot provide us with your code, we will have to cancel your order and refund you the full amount to your original payment method.

Most technical issues can be resolved by clearing your browser’s cache and cookies.

If you are experiencing difficulties on our website we’d suggest you try the following:

You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us

On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.

Once you’ve cleared your cookies, close your browser, reopen it and visit our site again.

Plug-in extensions such as ad blockers can also have an adverse effect on your experience on our website.

Enabling ad-blockers can lead to certain pages on our website, such as the checkout page, resulting in a sub-optimal experience where some features may not work as intended.

If you do use ad-blockers we would advise you to disable them to ensure optimal experience.

You do not need to create an account in order to purchase an item from braun-clocks.com.

How do I get to hear about up and coming promotions and sales? To hear about future promotional activity, sign up to our mailing list here. You can also like us on Facebook and follow us on Instagram and Twitter.

To cancel an order, please fill out our contact us form and a member of our Customer Care team will shortly be in touch to confirm whether your order has successfully been cancelled, or dispatched.

Please note that orders are processed within 24 hours (Monday – Friday, 9am - 5pm GMT), therefore if you would like to cancel your order, we must be notified by 8am GMT the following day.

However, we cannot guarantee your order will be cancelled within this time frame, after this, your order will need to be returned for your refund to be processed.

Cancellation after the order has been dispatched is not possible.

We work hard to fulfil every order we receive, however, if the item you ordered is not available we will notify you by e-mail, refund you the value of the item and proceed to ship the rest of the order. Should your entire order not be available we will also refund you the delivery charge.

Our Customer Care team is available Monday-Friday, 9-5pm if you have any questions or to help you find an alternative.

All Braun products on this website come with a two year warranty.

We sell our full range of products online. We also have a select number of retailers who stock our products, please refer to our stockist’s page to find your nearest store.

If you are interested in stocking the Braun brand, please submit a query via our contact us form, with the subject title stating ‘Sales & Distribution’.

All of our watches have a minimum water resistance of 3 ATM. Please check the individual product specification for your particular watch.

Many of our products have been designed in Germany, however, to keep up with the demand and market prices, all of our products are manufactured in the Far East and use a Japanese movement.

To hear about future promotional activity, sign up to our mailing list here. You can also like us on Facebook and follow us on Instagram and Twitter.

Return your online order within 28 days of receiving your order for a full refund. Your item must be returned unused, in their original conditions with accompanying packaging, instructions and guarantees to ensure their eligibility for a refund.

Returns Address:
Braun Returns
Units 1 Phoenix Park
Apsley Way
London
NW2 7LN

We ask that you send your product(s) back to us pre-paid and insured for the full purchase price; we will not be responsible for items that have been lost or damaged during transit.
Unfortunately we are unable to accept any returns for products purchased from a third party.

If you didn’t receive a returns form, you can include a written note with your name, order number and request instead.

Alternatively, you can use the contact us form and let one of our team members know you are returning your item.

Your delivery cost will be refunded in the following circumstances:
1. If you cancel your order before dispatch
2. If you received a faulty item
3. If we cancel your order due to stock availability, or because our product is faulty on dispatch.
You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.

Please return your faulty item within 28 days of receiving your item for an exchange or a full refund.

Returns Address:
Braun Returns
Units 1 & 2 Phoenix Park
Apsley Way
London
NW2 7LN

Please note that you will only get a full refund once your faulty item has been inspected by our service team, and is indeed confirmed to be faulty, on the occasion where our service team have found the watch to be in perfect working condition, the item will be sent back to you.

Should you require any repair or service work on your Braun item, please get in touch with our Customer Care team using the contact us form, who will be able to advise you on your options.

Please note the Braun warranty only covers faulty workmanship with normal use of the clock/watch. The warranty does not cover strap, battery and buckle replacement.

If you would like a replacement strap, please use the contact us form and a member of our Customer Care team will be able to advise you on your options for a new strap.

If you would like a battery replacement, please use the contact us form and a member of our Customer Care team will be able to advise you on your options to have your battery replaced.

Please ensure you’re checking the bank or PayPal account you used to place your order and allow 5-10 working days for it to be credited to your account.