Pre-Order

Pre-orders will be dispatched on the specified date stated on your chosen item. Standard delivery times apply from the stated pre-order dispatch date of your chosen item. Orders that include standard non pre-order items will also be dispatched on the specified date. Dispatch times are estimates only and are subject to change. If you wish to cancel your order, please contact our customer care team before the stated dispatch date.

Once your pre-ordered item has been dispatched you will receive an order confirmation email with your tracking details. You will be able to track your order here

Dispatch information & Delivery Times

In order to offer our customers a premium courier service we use FedEx and Royal Mail for all orders.

All orders will be shipped within 24 working hours (Monday to Friday excluding UK Bank Holidays) from the UK and tracked by our delivery partners.

You will receive a tracking number once your order leaves our distribution centre. Please see Track My Order for more information.

For delivery prices and estimated times please see below table

* Estimates only: some orders may arrive before or after these times. Days = Working days

We run a Monday to Friday service, delivering between the hours of 9am and 5pm. If the delivery day falls on a public holiday, the Items will be delivered on the next working day.

A specific time slot cannot be specified with any of our delivery options. Delivery of an order shall be completed when we deliver the Goods to the address provided and the Goods will be your responsibility from that time.

 

International Shipping (Including EU)

We offer international shipping to over 200 destinations.

We currently do not ship to the following countries: Armenia, Angola, Bahrain, Brazil, Ethiopia, Iran, Jordan, Kazakhstan, Libya, Moldova, Mongolia, Nigeria, Philippines, Uzbekistan, Vietnam. 

Royal Mail and FedEx carry our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre

We ship all international orders outside of the UK & EU on a DDU (Delivery Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

Deliveries arrive between 9am and 5pm Monday to Friday. Working days do not include weekends or public holidays. Outlying areas may take longer.

 

Signature on Delivery

A signature is required for all deliveries. 

Royal Mail: If you are unavailable a card will be left with rearrangement details and your parcel will be held at the postal office. If you are unable to rearrange/collect your delivery, Royal Mail will return the parcel to us.

For mail sent using our Royal Mail Signed For® service, you will be able to see confirmation that your item has been delivered and see the signature. You won't be able to fully track your item throughout its journey.

FedEx: If a shipment is undeliverable, for any reason FedEx will notify us and make another attempt. If you cannot be reached within 5 business days FedEx will contact us to arrange the return of the parcel. 

 

Seasonal sales

Please note that during our seasonal sales and periods of promotional activity processing and dispatch of your order by our distribution centre may take longer and certain delivery services may be removed.

 

Event outside Our Control

Occasionally our delivery to you may be affected by an Event Outside of our control

If an Event outside Our Control takes place that affects the performance of our obligations under a Contract:

We will contact you as soon as reasonably possible to notify you; and
Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event outside Our Control. Where the Event outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event outside Our Control is over.

You own the Goods once we have received payment in full, including all applicable delivery charges.

All orders are security sealed before leaving our distribution centre and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. In the event that the seals are broken or the packaging is damaged, please immediately contact our Customer Care Team.

 

Customs Tax & Duty

Outside of the UK & EU, orders are shipped from the UK on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

Please contact your local customs office for more information.